Knowledge and Skills

“You gotta build a team that is so talented, they almost make you uncomfortable.”–        Brian Chesky, CEO of Airbnb For a short stint of my career, I worked on the Help Desk of a software consulting firm. The good news is that it was a great learning experience. The bad news is that initially almostContinue reading “Knowledge and Skills”

Effectively Executed Projects

“Planning without action is futile, action without planning is fatal.” –  Cornelius Fitchner Would you build a house without a clearly defined plan that outlines the parameters of the size, shape, structure, and dimensions? Of course, not (or at least, hopefully not). That’s the purpose of a blueprint, to define the specifications of what willContinue reading “Effectively Executed Projects”

Mitigating Risks

“Don’t be fearful of risks. Understand them and manage and minimize them to an acceptable level.” ― Naved Abdali, Author of Investing Magazine Risk is defined as “the possibility of loss or injury.” Quite simply, risk is the possibility of something undesirable happening. We deal with risk every day…. We could be hit crossing theContinue reading “Mitigating Risks”

Happy Customers

“At the heart of a successful business strategy is a customer experience that is elegantly simple and positive, where consumers are likely to come away satisfied – and return.” – Andres Angelani, CEO of Softvision As we continue our discussions on signs of operational effectiveness, we need to include a significant indicator: happy Customers. Unfortunately,Continue reading “Happy Customers”

Documented Processes

“The value of documentation is two-fold: the end product provides a needed resource and the process of looking at the tasks performed strengthens the organization.” Aldridge Kerr Client We at Aldridge Kerr are passionate about the value of documentation. Why? The list is long but here are a few key reasons: When you look atContinue reading “Documented Processes”

Building Repeatable Processes

“If you want a successful & scalable business, it’s got to be a repeatable process.” Frank Bria, Fail to Learn Podcaster Processes are an intricate characteristic of a functioning organization. Contrary to popular belief, all organizations have processes, although often those processes are not effective or do not work as intended. The goal to striveContinue reading “Building Repeatable Processes”

Clearly Defined Priorities: Signs of Operational Effectiveness

“I learned that we can do anything, but we can’t do everything… at least not at the same time. So think of your priorities not in terms of what activities you do, but when you do them. Timing is everything.” – Dan Millman, writer and professional speaker A conversation with a Client regarding priorities providesContinue reading “Clearly Defined Priorities: Signs of Operational Effectiveness”

Effective Communication:

Signs of Operational Effectiveness “If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” – Jim Rohn, author, speaker, entrepreneur It is Girl Scout Cookies’ season. Every year it reminds me of an amusing family story. My parents believed in supporting young adults in their many efforts, whetherContinue reading “Effective Communication:”

Consistency: A Sign of Operational Effectiveness

“Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come.” – Dwayne Johnson Aldridge Kerr is often asked what we see as one of the most common operational challenges organizations have. The answer? Lack of consistency. We joke that it is better to do something consistently ineffective and/orContinue reading “Consistency: A Sign of Operational Effectiveness”

Theme for 2023: Signs of Operational Effectiveness

“Operational effectiveness and strategy are both essential to superior performance.” – Michael Porter, Author, Harvard Professor Each year, we select a theme with hints on that topic for discussion throughout the year. Our theme for this year is identifying the signs of an operationally effective organization. We often ask our Clients if their organizations areContinue reading “Theme for 2023: Signs of Operational Effectiveness”