Author Archives: Charlene Aldridge

“Excellence isn’t a one-week or one-year ideal. It is constant.” Michael Jordan, NBA Player If you embraced even some of what we have discussed in 2024 related to “looking in the mirror,” you will have gained substantial insights into what your organization does well and areas for improvement. In last month’s insights, we discussed theContinue reading “Looking in the Mirror: Defining Expectations Going Forward”

“Perfection is not attainable but if we chase perfection we can catch excellence.” Vince Lombardi, Professional Football Coach As we discussed in our September’s insights, hopefully, you have “looked in the mirror” and prioritized the great input you have received from learning what your organization is doing well, learning from mistakes made, asking your CustomersContinue reading “Looking in the Mirror: Impacting Change”

“To succeed today, you have to set priorities.” Lee Iacocca, U.S. Automobile Executive In last month’s insights, you were encouraged to assess the data you have obtained as you “looked in the mirror.” Hopefully, from that assessment, you have identified some opportunities for improvement within your organization. The challenge now becomes determining your next steps.Continue reading “Looking in the Mirror: Prioritizing Next Steps”

“Data is like garbage. You’d better know what you are going to do with it before you collect it.”  ~ Mark Twain The last several months’ insights have been discussions on how to “look in the mirror.” Here’s a quick summary: Now what? In our February insight, we emphasized why taking the time to lookContinue reading “Looking in the Mirror: Assessing the Data”

“Whenever I could not get the results I wanted, I swallowed my temper and turned inward to see if I was part of the problem. I asked myself three questions: Did I clearly articulate the goals? Did I give people enough time and resources to accomplish the task? Did I give them enough training? IContinue reading “Looking in the Mirror: Are You Part of the Problem?”

Leaders working together “No matter how brilliant your mind or strategy, if you’re playing a solo game, you’ll always lose out to a team.” – Reid Hoffman Have you noticed that a 4-year-old will be candid, forthcoming, and comment without filters or concern about your reaction to his/her comments? There is something both unsettling andContinue reading “Looking in the Mirror: Ask Your Leadership Team”

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.” Bill Gates As we continue our discussion on this year’s theme of Looking in the Mirror (https://mailchi.mp/5f69c0941fc6/lookinginthemirror2024), let’s dive in and assess the value of asking our Customers their assessment ofContinue reading “Looking In the Mirror: Ask Your Customers”

“Success is the result of perfection, hard work, learning from failure, loyalty, and persistence.” – Colin Powell, Former U.S. National Security Advisor, Chairman of Joint Chiefs of Staff, retired 4-star general  Edinburgh, Scotland has founded a Library of Mistakes that has compiled a collection of 2,000 books that help the next generation avoid future mistakes.Continue reading “Looking In the Mirror: Learning from our past”

“Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny.” – Aristotle In January, we introduced this year’s theme of Looking in the Mirror (https://mailchi.mp/5f69c0941fc6/lookinginthemirror2024). Then in February, we summarized why LookingContinue reading “Looking in the Mirror: What is working well?”

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.” Bill Gates In January, we introduced this year’s theme of Looking in the Mirror (https://mailchi.mp/5f69c0941fc6/lookinginthemirror2024). As we begin our discussions on this, let’s initially focus on why this is so importantContinue reading “Looking in the Mirror: Why Does It Matter?”