Looking in the Mirror: Continuous Improvement

“Continuous improvement is better than delayed perfection.” …. Mark Twain

This has been a year of reflection (pun intended) of looking in the mirror to identify where your organization does well, areas of improvement, and how to implement what you have discovered throughout this year. Hopefully, this has provided the framework to establish continuous improvement for your organization.

Routinely pausing to “look in the mirror” to assess how your organization is doing provides the methodology to encourage the opportunity to build and strengthen your processes, your culture, the role of your Staff, and exceeding your Clients’ expectations.

Why does Aldridge Kerr think it is essential to establish a continuous improvement methodology? Continuous improvement:

  • Provides a consistent approach to identify and address issues.
  • Develops sustainable processes.
  • Identifies areas in which the organization excels.
  • Increases Staff engagement.
  • Improves Client satisfaction as they see the organization’s commitment to excellence.
  • Reduces unnecessary costs and improves ROI.

There are many methodologies that can – and should be considered to ensure your organization is embracing operational effectiveness, including Six Sigma, Lean, TQM, Kaizen, etc. “Looking in the mirror,” as we have discussed throughout this year, is a simple tool that can be used in conjunction with these other methodologies or as a standalone.
 

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