Consistency: A Sign of Operational Effectiveness

“Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come.” – Dwayne Johnson

Aldridge Kerr is often asked what we see as one of the most common operational challenges organizations have. The answer? Lack of consistency. We joke that it is better to do something consistently ineffective and/or inefficient than to perform a task in multiple different ways.

Why is consistency so important to operational effectiveness? If an organization does not consider consistency important, it can impact many areas within the organization. We believe consistency is a characteristic for operational effectiveness and regularly discuss it in our insights and blogs, as exemplified in a previous Insight.

Consistency provides the following as it:

  • Reduces confusion for both Staff and Customers.
  • Sends clear messaging both internally and externally.
  • Allows for scalability as tasks and processes are performed using the same approach.
  • Encourages ease in training others, especially for new Staff.
  • Creates repeatable, sustainable processes as it standardizes how processes are performed.
  • Defines terminology for reference to systems, forms, requirements, methodologies supporting that clear messaging.
  • Characterizes operational effectiveness.

A routine review of Critical Processes supports the ability to establish consistent, clear methods for doing business. This creates operational effectiveness.

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