Looking in the Mirror: Defining Expectations Going Forward

“Excellence isn’t a one-week or one-year ideal. It is constant.”

Michael Jordan, NBA Player

If you embraced even some of what we have discussed in 2024 related to “looking in the mirror,” you will have gained substantial insights into what your organization does well and areas for improvement. In last month’s insights, we discussed the value of implementing what you have discovered while “looking in that mirror.”

My pastor in Dallas used to often summarize his sermons using the “what, so what, now what?” approach. We have spent most of this year looking at the “what” and “so what” of pausing to look in the mirror to strength your organization.

The next step is tied to “now what?” You have the opportunity to now consider:

  • What now should be done based on what was learned related to “looking in the mirror?”
  • How will this evaluation of “looking in the mirror” shape your organization in 2025 and beyond?
  • What pitfalls can you avoid from the past as you embrace the successes of the future?
  • What should your expectations be as you embrace change moving forward? Are those expectations realistic, pushing the organization to excellence?
  • What will excellence look like as you routinely evaluate those expectations?

Performing a routine and consistent evaluation of the expectations you have set and how those are implemented, strengthens operational effectiveness.

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